Terms and Conditions
General Terms and Conditions (GTC)
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed through the online shop Alta Beauty at alta-beauty.com.
The offer is directed at customers in Switzerland, the European Union, and the United Kingdom / UK.
By using this website and/or placing an order, you agree to the following terms and conditions.
2. Provider Information
Alta Beauty
Sole proprietorship
Switzerland
Email: info@alta-beauty.com
3. Products and Offers
Alta Beauty sells Korean cosmetics and beauty products.
All information regarding products, ingredients, application, effects, and images is provided to the best of our knowledge. Product information may change due to manufacturer changes. The information on the respective product packaging is always authoritative.
Product images may differ slightly from the actual product.
4. Prices
All prices are displayed in the currency shown in the online shop.
Price changes, promotions, availability, and errors are reserved.
For deliveries outside of Switzerland, additional customs fees, import taxes, VAT, or other import duties may apply. These costs are not included in the product price or shipping costs unless expressly stated otherwise at checkout and are to be borne by the customers themselves.
5. Order and Contract Conclusion
The presentation of products in the online shop does not constitute a legally binding offer.
By clicking the order button, the customer places a binding order for the goods contained in the shopping cart.
A purchase contract is concluded as soon as the order is confirmed or shipped by Alta Beauty.
Alta Beauty reserves the right to refuse or cancel orders, especially in the case of incorrect pricing, unavailability of products, suspicion of abuse, or issues with payment processing.
6. Payment Methods
Payment is made through the payment methods offered in the online shop. Depending on availability, these may include in particular:
Credit card
TWINT
Apple Pay
Google Pay
Shopify Payments
PayPal
The charge is usually made directly upon completion of the order.
7. Delivery and Shipping
Delivery is made to the delivery address specified by the customer.
Alta Beauty currently ships to Switzerland, the European Union, and the United Kingdom / UK, provided that the respective delivery country is selectable at checkout.
The estimated delivery times and shipping costs are based on the information provided at checkout as well as the shipping policies on this website.
Delivery times are non-binding guidelines. Delays due to shipping service providers, customs processing, holidays, high order volumes, or incomplete address information are beyond the control of Alta Beauty.
8. Returns, Withdrawals, and Exceptions
The return and withdrawal policy published on the website applies.
For customers in the European Union and the United Kingdom / UK, statutory withdrawal rights may apply. These are described in detail in the return and withdrawal policy.
For customers in Switzerland, there is generally no statutory right of withdrawal or return for online purchases, unless such a right is voluntarily offered by Alta Beauty.
For hygienic reasons, opened, used, unsealed, or damaged cosmetic products cannot be returned, as far as legally permissible.
9. Product Testing and Skin Compatibility
Cosmetic products may cause different reactions in individuals.
Customers are responsible for checking ingredients, application instructions, and warnings before use. In case of sensitive skin, allergies, pregnancy, existing skin problems, or uncertainties, professional advice should be sought before use.
Alta Beauty assumes no liability for individual skin reactions, intolerances, or damages caused by improper use, disregard of product information, or known allergies, as far as legally permissible.
10. Warranty and Defects
The statutory warranty rights apply.
If a product has been damaged, is defective, or has been delivered incorrectly, please contact us promptly via email with your order number and, if possible, photos of the product and packaging.
11. Vouchers and Discount Codes
Discount codes and vouchers can only be redeemed within the specified period and according to the respective conditions.
A subsequent credit for already completed orders is not possible.
Discount codes are non-refundable and cannot be combined with other promotions unless expressly stated otherwise.
12. Data Protection
The processing of personal data is carried out in accordance with the privacy policy on this website.
13. Copyrights
All content on this website, especially texts, images, logos, graphics, product representations, and designs, are protected by copyright.
Use, reproduction, or distribution without the written consent of Alta Beauty is not permitted.
14. Changes to the Terms and Conditions
Alta Beauty reserves the right to adjust these terms and conditions at any time.
For an order, the version of the terms and conditions published at the time of the order applies.
15. Applicable Law and Jurisdiction
Swiss law applies, provided that there are no mandatory consumer protection regulations of the customer's country of residence to the contrary.
The place of jurisdiction is, as far as legally permissible, the registered office of Alta Beauty in Switzerland.
Date: May 2026